Inpsyght Centre

Terms and Conditions

Our Practice

Welcome to our dynamic, individual-oriented Inpsyght centre, where we follow an integrated approach. This means that we utilise different therapeutic techniques from a variety of perspectives and modalities in order to address the specific needs of our clients most appropriately. The focus of our work is therapeutic.

No Psycho-Legal/ Forensic cases are managed within our practice and we do not supply any legal evidence whatsoever, whether in respect of custody disputes, divorces or any other purpose. If you do require these services, a relevant referral could be supplied on request. We have a variety of other disciplines at the centre offering a wide range of therapeutic and supportive services, such as mediation during divorce, occupational therapy, psychometric assessments and career counselling.

This document will answer most of your questions and supplies you with all the important information that you might need during your therapeutic process.

Benefits and Risks

Success in therapy is measured differently by different people in different circumstances. It has been proven that therapy holds many benefits for anyone involved in the process, as it strives to enhance interpersonal comfort, personal awareness, develop skills in the handling of stress and emotional discomfort and can assist the client in finding solutions for specific problems. However, this is not a given and requires an active participation from the client.

At times an increase in discomfort, anxiety, guilt, sadness, frustration and other emotions perceived as negative may be experienced as a direct result of therapy. It is important to discuss these experiences with your therapist as soon as possible in order to explore coping strategies.

Course of Therapy

The first session is usually focused on assessment, during which will be determined what the nature of your attendance reason is and whether your scheduled therapist is the most appropriate person to assist with your case. We will do everything in our ability to pair you with the most appropriate person to address your particular situation, age, challenge and/or personal needs, however when it falls outside the scope of practice, field of knowledge or therapeutic skillset of the particular practitioner we will refer you to other professionals. Please communicate anything that might have an influence on this with your therapist as soon as possible.

Shortly after commencing therapy the therapist will share her impressions with you and goals will be set for your therapeutic process. Right from the start you will notice that communication plays an integral role in therapy and you will be encouraged to play an equal role in your progress and the further course of therapy.

Each of the therapists follow unique approaches, within an integrated perspective and utilise different techniques and modalities in order to promote the integration of body | soul | spirit. As equal in the therapeutic process, you have the right to:

  • Communicate any discomfort, whether with your beliefs, emotionally, mentally and/or physically, experienced during or as a result of therapy, with any of us;
  • ask any questions, at any time;
  • know which methods are used and what the reasons are;
  • discuss and understand any changes in the methods or process of your therapy.

It is ideal that therapy has both a start and an end. If you feel you are ready to end your process, feel free to discuss it with your therapist in order to ensure that closure can take place and that no process is left unfinished. Your therapist will do the same with you, if she feels you are ready to end the process, if funds limit the process or if you need to be referred for further treatment.

Appointments

  • Office hours of the therapists differ and will be discussed with you when you make an appointment or commence therapy.
  • Sessions usually take approximately 55 min and take place on a weekly basis, unless otherwise arranged.
  • You are responsible for the scheduling of all your appointments. If you prefer specific times, I suggest you make a couple of appointments ahead of time to ensure that you will be able to attend at your chosen time.
  • If you need to cancel a session, it needs to be done at least 24 hours before your session. If not, you will personally be held responsible for the account, as the medical aids do not pay for that. Of course unforeseen challenges will be taken into account. Only in extreme situations will a therapist move or cancel a sessions and will ensure that it is communicated with you on time.
  • We utilise a sms-service to send out reminders, but because it is electronically generated, mistakes do sometimes creep in. Please do not rely only on this in order to plan your day.

Communication

The therapists at Inpsyght Therapy Centre maintain strict boundaries in order to ensure an effective and productive working relationship, which is in the best interest of all parties. As a rule, we will only use electronic media platforms such as Email, SMS, Whatsapp and Facebook in emergencies or as an arranged part of therapy.

In the case where a minor is the client, it will be communicated clearly to the parents when they need to attend a session with their child. For all other communication, parents are invited to send an e-mail to their child’s therapist if they would like to request to attend a part of the session. Alternatively, the parent can arrange with the therapist to conduct a telephonic conversation of speakerphone during their child’s session. All of this is done to maintain the trust-relationship.

Emergencies

During your time in therapy you must do what you can or deem necessary to ensure your own safety and protection. This includes not participating in activities that might be damaging to you or another person. If you do find yourself in an emotional crisis, you are welcome to contact your therapist directly, but if you are unable to reach them, you need to inform your next of kin or a responsible adult or SADAG on 0800 11 12 13 or LifeLine on 0861 322 322 or your nearest hospital emergency room.

Confidentiality

Confidentiality is of the utmost importance in establishing a relationship. Each therapist at Inpsyght Therapy Centre is personally, ethically and professionally bound to do everything in their power to uphold your confidence and therefore to maintain confidentiality. Yet in certain circumstances we are required, by law, to take action and break the confidentiality, these include:

  1. circumstances where your life or your safety or that of others is threatened;
  2. if a child or vulnerable person’s well-being is at stake;
  3. if the court brings an application for disclosure of records;
  4. supervised talks to ensure professional service, but all identifying details are omitted in this case.

If there are circumstances where we have to report on your treatment, progress, the content or process of your therapy we will obtain your express, written permission. In the case of children, only information on the progress of therapy will be provided to the parents and the content will only be discussed with the client’s full consent. In exceptional cases where the minor’s immediate well-being is at stake and the minor refuses to consent to disclosure, the minor’s parents or guardians have to be informed. The therapist then has the obligation to inform the minor that a disclosure will be made and give the opportunity to the minor to be present – therefor the promise: “I might need to go over your head, but I will never go behind your back”. Parents may be required, under certain circumstances, to take part in the therapeutic process and may also be invited to attend feedback sessions, so please do not expect your child to provide detailed feedback on each session and allow him/her to complete the process at their own pace.

NOTE: Since July 2005, claims without an ICD code (which indicates the nature of your treatment/ diagnosis) are rejected by the medical aid. Please be aware that the ICD code appears on the payment advice sent to the member of the medical fund. You can choose a “non-disclose” code, but the medical aid may, however, reject the claim, in which case the client will then be responsible for paying the account.

  • I am aware of the restrictions on confidentiality and consent that my ICD-10 code (Diagnosis) be declared on my invoice.
  • I am aware of the restrictions on confidentiality and request that my ICD-10 code (Diagnosis) does not appear on my remittance advice, though it might mean that my medical aid refuses to pay.

Payments

An amount of R950 is payable for all first sessions in 2018 and must be paid in cash. If you belong to a medical aid, you can already acquire an authorization from your fund on practice number 0321656, however, no ICD-10 code can be provided for the initial consultation.

We attempt to make therapy as affordable as possible and have various payment options available to make it possible for you or your family member to attend therapy. We will gladly discuss payment options in more detail, at any stage of your therapy journey. You can request a document that sets it out clearly from any of our staff members. Please ensure that any changes in your financial position be brought under our attention promptly.

Unpaid Accounts

Unpaid accounts and agreements not kept, will be handed over after 2 calendar months and an interest of 10% per annum will be charged. Legal costs will be charged on an attorney/client scale and costs for collection, commission and tracing could be added. All subsequent payments will be used to cover costs, then to pay interest and finally to reduce capital.

DOWNLOADS

The Terms and conditions are available for download in English and Afrikaans PDF documents for your convenience.

Biographical Info